The term help desk refers to services that support the personal computing (PC) environment and end users at your business. That includes PC hardware and operating system (OS) end-user administrative services and assistance. Help Desk services are designed to provide support for your personal computing environment, including PC hardware, OS end-user administrative services and assistance. Help desk services are comprised of two sub-services
The VelocIT Advantage help desk gives your team a single point of contact for remote support services around the clock. A call to our Single Point of Contact (SPOC) facility creates greater efficiencies, which often means the shortest distance between your need and the right solution. VelocIT Advantage also includes appropriate support dispatched directly to your location whenever you need it.
Without a help desk in place, your employees will likely attempt to self-resolve when they encounter IT issues, which can slow production and even cause additional problems. Perhaps they’ll seek out one of your business’s “power users” — the technologically fearless administrative professional who’s always running to someone’s IT rescue. Employees may also go find a supervisor, or simply walk away from their desks in frustration to find the computer guy. In each scenario, productivity stalls and at least two members of your team become distracted.
