An MSP (managed services provider) cares for you like their own. Rather than turning up when your systems go haywire, an MSP takes proactive measures to keep your business and IT running smoothly.
While several IT services companies claim to engage in MSP practices, not all businesses are equal. In fact, there are many so-called “MSPs” that actually profit from other avenues such as break/fix work.
For those with a small to mid-size business, outsourcing your IT support can be more beneficial than hiring and training your own staff. If you’re on the hunt for a genuine MSP that can be trusted like your own kin, here are a few signs to look for:
An MSP Looks Out for Your Health
A true managed services provider offers more stable and efficient results compared to traditional IT service providers. Rather than earning revenue from hardware/software or repair services, they profit from doing real-time problem remediation. They also analyze all the moving parts of your business (people, processes, and assets) to prevent future problems.
A good MSP focuses on keeping your systems healthy rather than allowing issues to slip through the cracks and then profiting from fixing those failures. Your success equates to their success.
Predictable Costs All the Way
Not only do managed services companies solve IT-related problems quicker, but they also deliver a more controlled monthly expense. This cost only increases as your business grows, so you’re never faced with unexpected charges or hidden fees.
A well-run MSP will see failure within your business as a failure on their part. For instance, if you experience a power outage, malware infection, or hardware failure – your MSP should take full responsibility.
They will strive to turn negative customer experiences into ways to improve for the future rather than seizing it as an opportunity to make more income.
Proactive and Engaged
A true managed services provider should keep your network proactively managed and maintained. After gaining a thorough understanding of your business objectives and aligning their service model with your goals, they must stay engaged with you as your needs change.
Rather than benefitting from your failures, a good MSP is happy and healthy when your business is the same. They win from preventing issues in the first place and thrive off a mutually beneficial relationship with their clients.
If you’re ready to partner with an MSP that truly looks out for your well-being like family – look no further than the team at Dynamic Strategies.