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how managed services can hep your business

It’s all about your business outcomes with an MSP

It’s fairly apparent that businesses are relying more and more on technology to operate and communicate. Technology is no longer a “Necessary Evil” as many businesses once viewed it. You are either technology strategic or technology dependent, or you will be shortly out of business.

Choosing the right managed services provider (MSP) can be the catalyst that can create an incredible opportunity for your business. You need someone who understands the business outcomes associated with the technology you use and how to leverage it effectively.

 

What is an MSP?

In a nutshell, A managed services provider (MSP) is typically in charge of managing a set list of technologies, apps or services, all the way up through managing your entire network and all of the devices tied to that network 24/7/365. At Dynamic Strategies we work with your existing IT team to fill gaps in the services they provide so that we can create a custom solution tailored to fit your needs.

We want to learn how you operate and ways in which we can automate certain functions that will streamline the way you do business so that you can accomplish a lot more in less time. Many times we work with partners and clients and realize they are using outdated systems and processes, which are hurting their ability to drive revenue and stay efficient.

Did we also mention that your bundle with these services all come at a flat, subscription-based rate? Budgeting just got a whole lot easier.

Technology Strategic or Technology Dependent?

Most businesses we deal with today fall into two categories. Technology Dependent, where they require mission critical uptimes or a specific technology to operate their day to day businesses or Technology Strategic, where they leverage technology progressively to achieve specific and targeted goals.  

Understanding the nuances of each of these styles of business is important to achieving long-term success and saving costly mistakes that could be avoided by having the wrong technology implemented for your specific business. Many clients before working with us, complained about how many times they had to abruptly change direction with technology or be forced to work with systems that no longer suit their needs.

An MSP that understands what business outcomes you are specifically trying to achieve can craft a technology roadmap built on a foundation that is tied to how you operate and can be scaled according to your growth patterns. After a careful assessment of your short term and long term objectives, they can recommend, implement and manage the right technology roadmap for your business, eliminating those unexpected and abrupt changes.

 

What’s different about Dynamic Strategies?

Here at Dynamic Strategies, we want to provide more than just the bits and bytes it takes to implement the right technology solutions, we want to learn what your business specifically needs from a sales, marketing, operations and financial perspective. We will help guide you into the right roadmap for your business and help manage and protect all of your assets and growth trajectory. Don’t hesitate to contact us and work with our team of dedicated professionals on your technology needs.

MSP eBook

Introducing our eBook on Choosing the Right MSP

There are a lot of factors to consider when choosing the right MSP. Your technology is important, and it can’t be trusted with just anyone. First, you need to understand what exactly managed IT services are and what services your chosen MSP can provide you. Then, there are certain questions you should consider when evaluating the quality of your chosen IT provider. Next, make sure that they will make the transition as smooth as possible so that it doesn’t disrupt business. And lastly, your chosen MSP should be a partner in your success, staying with you rather than just supplying you with services, then leaving.

Understanding Managed IT Services and What They Cover

This is the first step in choosing the right MSP. What services do you need? What services do they offer? Do you need email hosting? Customer relationship management (CRM) applications? Cloud, storage, backup and recovery options? Network monitoring? Make sure you’ll get what you’re looking for.

MSP Questions to Consider

The quality of the MSP that you choose is equally as important. Are they up to date on the industry standards and best practices? Are they experienced? Do they have a good reputation? Are they certified in the specific solutions and services you’re interested in? Are they familiar/experienced in your vertical and size? And, most importantly, do you feel like you can trust them?

The Transition

Will your chosen MSP take the time to really understand your company? Will it analyze how your operations currently work so that when they transition them to their managed services, the switch over is smooth and won’t disrupt business? This is very important. Managed IT services aren’t here to complicate your life – they’re here to do the exact opposite. At Dynamic Strategies, we’ll take the time to review your company first so that we can design the best services for you, and so that implementation goes as smoothly as possible.

Will This MSP Be Your Partner?

Your chosen MSP shouldn’t only be interested in providing you with services and then leaving. They should have a true interest in your success, believing the thought that when you succeed, they succeed. At Dynamic Strategies, this is what we believe. We will continue to monitor your system, check in with you, and keep you updated on the latest IT updates and gadgets. We’re more than your services providers – we’re your partners.

Any more questions on how to choose the right MSP? Click here to read our Managed Services eBook for more information. We’d love to chat with you as well! You can contact us here.

MSP business meeting

5 Factors to Make or Break Your MSP Partnership

A managed service provider should be like your tech best friend. Would you continue to be best friends with someone if they continuously let you down/deceived you/didn’t respect you? Of course not! Just as friendships have expectations, so does a partnership with your MSP. Here are a few make or break points that you should look out for.

Break: You Still Have Tech Problems

This is exactly what an MSP should keep you away from. MSPs are staffed with the best tech experts out there, and it is their duty as your partner to keep your system up and running without fault. However, technology isn’t perfect and it’s understandable if it has a hiccup or complication at some point. That’s just the way things work. When this happens though, it is an MSP’s duty to take care of it for you. They should also be offering you proactive services that are constantly scanning your system for potential danger, and addressing what they find immediately. Most of the time, this stops the danger before it can even hit and cause harm. This significantly reduces the chance of having tech problems and system downtime, all while saving you money. So, if you are continuously experiencing IT problems, that’s definitely a breaking point for your MSP partnership.

Make: Your Infrastructure and Overall Operations Are Improving

As mentioned in the previous section, you’re dealing with tech experts when you turn to an MSP. Not only do they look after your technology, but they assess your specific situation to make sure you have services custom to YOU and YOUR needs. For example, here at Dynamic Strategies, we will custom tailor our solutions to your network and how it operates. We will also suggest services we think will help your network improve, like automation to take care of those daily, time-consuming tasks. We’ll also meet any IT demands you may require and scale to your needs. This flexibility and constant monitoring and maintenance will improve your overall  productivity, efficiency, and profits.

Break: Your MSP and IT Budget Is Unpredictable

Arguably, the largest selling factor of managed services is their monthly, flat rate IT. This makes budgeting easier, and eliminates the chance of surprise service costs. If you are having to constantly reach into your wallet for various IT demands and requests, your MSP isn’t doing its job and fulfilling its promise.

Break: You Don’t Have the Answers You Need

Another part of a MSP bundle is a 24/7/365 help desk. We’re available for you whenever you need us to be, and that’s something we take seriously. If you don’t have that constant assistance from your trusted partner, they shouldn’t be so trusted anymore.

Make: You Have a Trusted Partner

An MSP should be more than just a service provider. An MSP should be a partner that you form a strong relationship with. At Dynamic Strategies, we strive to become long-term partners with our clients. Our very first client is actually still doing business with us. We view it like this: if you succeed, we succeed. It’s our personal responsibility to make sure you succeed. We will remain by your side through any issue or complication, refusing to leave until it’s solved and all is well. That’s the type of mentality that an MSP should have, and this should be the biggest “make” factor. Want to learn more about MSPs? Contact us – we’d love to chat!

Top 5 Reasons IT Service Engagements Fail for Manufacturing

In the manufacturing industry, CIOs have come to the awareness that cost reduction alone is simply no longer enough. Outsourcers and managed service providers almost always provide for cost reduction, but often fall short in the area of operational efficiency and overall contribution to company productivity.

In this article we will review the reasons most frequently associated with failed outsourcing engagements.

So, what is it that causes IT service engagements for manufacturing organizations to fail? Read more